Welcome to Montana Living™

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Frequently Asked Questions on Orders, Shipping and Tracking


Montana Living features Montana's best and most unique artists, manufacturers and producers. While you order from Montana Living, the individual retailers  will be sending your product to you.
Remember that our suppliers tend to be smaller companies, but we ask that they ship your order in two days.

How do I track an order?
Some items from our suppliers might take longer to ship. Check the product details on that retailer's product description to see if that is the case.


May I cancel an order?
Once you place an order, we send it immediately to our shipper or the individual retailer. So, in most cases we don’t have the ability to modify or cancel.


Refund policy
Returns 
Our policy lasts 7 days. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Custom orders, clearance merchandise, and unpacked linens and rug pads are all final sale and cannot be exchanged or returned.
Additional non-returnable items: 
Gift cards
To complete your return, we require a receipt or proof of purchase. All returned items must have a return authorization number (RA#) to be accepted. Items returned without a RA# will be returned to sender and/or subject to a 20% service fee. To process a return and obtain a RA#, please call us at 4062495728.
There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@montanaliving.com.


Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@montanaliving.com.
Shipping 
To return your product, you should mail your product to the address on the return label that was provided in your product shipment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, most retailers require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, the retailer should  send you an email to notify you that we have received your returned item. The retailer will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@montanaliving.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 
 

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